CUSTOMER SERVICE ASSISTANT (ENTRY LEVEL)

Tom Schneider is a leading British design studio specialising in stunning high-end designer furniture. Based in our London office, next to our beautiful showroom and supported by European workshops, we are passionate about crafting and delivering handmade designer furniture to a diverse clientele, including the public, retailers, interior designers, and architects. We are seeking a motivated individual to join our dynamic team and contribute to the day-to-day operations of our business. This is an entry-level role with great potential for growth.

ABOUT US:

At Tom Schneider, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our small team embodies a collaborative spirit and a dedication to excellence in every aspect of our work.

QUALIFICATIONS AND SKILLS:

• Clear and fluent English, both spoken and written, is essential.
• Professional, confident, and approachable manner.
• Strong communication skills and a customer-focused attitude.
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with Photoshop and InDesign is a plus but not required.
• Strong organisational and multitasking abilities with a proactive approach to work.
• Ability to work independently and contribute effectively within a team.

• Serve as the primary point of contact for telephone enquiries and general email correspondence.
• Liaise with showroom customers face-to-face, assisting them with enquiries and providing guidance on products.
• Assist customers through the ordering process, offering guidance and advice in person and over the phone.
• Manage order updates, enquiries, and general office administration tasks.
• Collaborate with the team on ad hoc projects and tasks as needed.