JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve assisting customers with inquiries, resolving issues, and promoting our products and services through effective upselling techniques.

QUALIFICATIONS

• Proven experience in a customer service role is preferred but not essential.
• Excellent phone etiquette with strong verbal communication skills in English.
• Ability to analyse information quickly and communicate effectively with customers.
• Strong data entry skills with attention to detail.
• A friendly demeanour with a passion for helping others and delivering exceptional service.
• Ability to work well under pressure in a fast-paced environment.
  Join our team today and contribute to creating an outstanding experience for our customers!
  Job Type: Part-time
  Pay: £12.21-£14.00 per hour
  Expected hours: 10 – 20 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have sufficient computer experience? Yes or No

Experience:

• Customer service: 2 years (required)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Handle customer complaints and resolve issues promptly while maintaining a positive attitude.
• Perform data entry tasks to ensure customer records are up-to-date and accurate.
• Analyse customer feedback to identify areas for improvement in service delivery.
• Communicate effectively with team members to ensure seamless service provision.
• Upsell additional products or services where appropriate to meet customer needs.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.