ABOUT US

The Highfield Group is a global leader in regulated, international, endorsed and work based learning qualifications, end-point assessment, training materials and e-learning.
We’re currently looking for a Customer Service Assistant to join our close-knit team. If you’re someone who loves helping people, takes pride in their work, and thrives in a friendly, professional environment, we’d love to hear from you! This role will be full time, Monday to Friday, based from our Head Office in Doncaster.

• Be the first point of contact for customers—building rapport and offering excellent service
• Handle inbound calls and respond to enquiries with professionalism and accuracy
• Provide friendly guidance to both customers and internal team members
• Maintain up-to-date knowledge of our products and services
• Accurately input customer orders into our system
• Collaborate with other departments to ensure a seamless customer experience
• Support the development of new projects and initiatives across the business