WE ARE COMMITTED TO CREATING A DIVERSE AND INCLUSIVE WORKPLACE. WE WELCOME AND ENCOURAGE APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS REGARDLESS OF RACE, ETHNICITY, RELIGION, AGE, GENDER, SEXUAL ORIENTATION, DISABILITY, OR ANY OTHER STATUS PROTECTED BY APPLICABLE LAW. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKFORCE LEADS TO GREATER INNOVATION AND SUCCESS, AND WE ARE DEDICATED TO FOSTERING AN ENVIRONMENT WHERE EVERYONE FEELS VALUED, RESPECTED, AND INCLUDED.

We look forward to receiving your application

ROLE OVERVIEW:

We are looking for a dedicated and enthusiastic Customer Service Assistant to join our team! This role will play a vital part in delivering high quality, customer centric service to existing mortgage and savings members, in line with our values and customer promise. If you have a passion for helping others and a keen interest in financial services, we want to hear from you!

KEY RESPONSIBILITIES

• Accountable for providing service and support to mortgage and savings members, to ensure good customer outcomes are being achieved.
• Responsible for responding to member related queries and administrative requests via all communication channels, ensuring the highest standards of service are always maintained.
• Responsible for following instructions and managing workload to ensure activities are prioritised and progressed efficiently and effectively.
• Responsible for the accurate and timely administration and maintenance of customer records in the database.
• Responsible for ensuring all processes and procedures are adhered to, focusing on excellent service, accuracy, efficiency, and compliance with internal operational control framework and regulatory requirements.
• Responsible for undertaking administration relating to all centrally managed reports.
• Responsible for adhering to individual and team KPIs and SLAs, to ensure right first time, consistent delivery of customer service team objectives.
  Previous telephony customer service experience is desired.