JOB DESCRIPTION

• Attend to walk-in customers in the service centre.
• Handle customer enquiries and feedback.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Arrange motorcycle servicing and repairs appointment for customers via online booking, WhatsApp, and phone calls.
• Assist customers on insurance and warranty claims.
• Prepare job cards for servicing and repairs of motorcycles.
• Maintain customers’ personal data and service record in the SAP system.
• Any other duties as assigned by superior.

REQUIREMENTS

• GCE ‘O” Level and above.
• At least 2 years of relevant experience in customer service.
• Knowledge of SAP will be advantageous.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong interpersonal and communication skills, both written and verbal.
• Service-oriented mindset with an ability to multitask and stay calm under pressure.
• A team player with ability to work independently.

Please refer the Job description for details