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Customer Service Assistant at LotusBakeries

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Italian, Fluency in English, Customer Service, Logistics, SAP, Organization Skills, Coordination Skills, Attention to Detail, Customer-Centric Mindset, Microsoft Office, Problem Solving, Communication Skills, Proactivity, Billing Management, Order Processing, Stock Management

Industry

Food and Beverage Manufacturing

Description

Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening! For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.Get ready to take charge of the following responsibilities in our supply chain team in Italy: Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues Book and process incoming orders & order confirmations; monitor and update customers regarding order status Be the SPOC for 3PL logistic partners Maintain contact with the warehouses to prevent and solve any possible shipment issue Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment Manage customer complaints and billing issues and assist in credit control & finance administration Manage the Lotus Italy consumer careline & mail Manage ad hoc administration duties for the Italian team Do you recognize yourself in the following profile? This is what you need: Fluency in Italian and English Bachelor level education Min 2 years of experience in a customer service/ logistics role Solid knowledge of logistics processes Experience on EDI implementation project would be a plus Experience in an FMCG company is strongly recommended Solid knowledge of SAP for order-to-cash processes (supporting customer operations) Good organization & coordination skills, friendly and open personality Punctuality, attention to detail, and affinity with numbers Strong pro-active and customer-centric mindset Proficiency in Microsoft Office Passion for our brand!

Responsibilities

The Customer Service Assistant will act as the focal point for customers and local commercial teams, ensuring effective supply chain issue resolution. Responsibilities include processing orders, managing customer complaints, and coordinating logistics.