Horizon Oxygen and Medical Equipment, Inc. is seeking a Customer Service Assistant Manager with a professional mindset who is organized, tech-savvy, detail oriented, has a passion for helping their team excel and possesses the desire to “Be a Blessing!” Horizon specializes in serving the Hospice Community throughout California and Texas. We are looking for an individual that understands the importance of ministering to those who are at the end of life and who is looking not just for a job, but a purpose.
Horizon Oxygen is a durable medical equipment (DME) provider that takes pride in providing excellent care and great service to our patients in the Hospice community. “Being a Blessing” to our patients, their families, and our co-workers is a core value that extends throughout all company operations. In keeping with our values, we believe in rewarding employee’s contributions to our mission. We offer benefits such as medical, dental, vision, voluntary life insurance, supplemental insurance, 401(k); paid vacation time; and paid sick leave. Horizon’s service levels continue to put the company and our employees in a position of growth!

QUALIFICATIONS:

• Bachelor’s Degree required
• 5+ years customer service and/or contact center experience required
• Experience managing team of 20+

SKILLS AND ABILITIES:

• Ability to operate a computer and basic office equipment and a multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, file, perform general accounting functions, maintain records, and has good typing and data entry skills.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Must be well organized and detail-oriented.
• Effective verbal and written communications skills.
  Job Type: Full-time
  Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Demonstrate strong interpersonal and organizational skills, and the ability to motivate and lead others
• Assist Manager with developing and executing department strategies and initiatives
• Supervise and assist in managing day-to-day operations in the customer service department
• Provide outstanding customer service to patients, families, and Hospice Partners
• Collaborate with our branches and Patient Service Technicians to ensure a cohesive customer service strategy
• Apply workforce management strategies including effective allocation of people and resources, scheduling, tracking attendance, and ensuring department wage and hour compliance
• Develop, implement, and optimize effective customer service processes and procedures, policies, standards, and goals to achieve greater efficiency in the contact center
• Conduct meetings and team building activities
• Evaluate staff performance and ensure leadership compliance and consistency related to performance accountability
• Prioritize employee engagement, leadership development and frontline growth and development
• Identify customer service trends and identify system/process improvements
• Assist manager and supervisors with hiring, onboarding, and training of new hires
• Prepare and review department productivity reports
• Enforce company policies and procedures