Customer Service Assistant Manager at moomoo

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Client Engagement, Process Improvement, Training and Development, Performance Reporting, Data Analysis, Cross-Departmental Collaboration, Regulatory Compliance, Communication Skills, Interpersonal Skills, Conflict Resolution, Customer Service Software, CRM Systems, Financial Markets Knowledge, Stockbroking Processes, Adaptability

Industry

Financial Services

Description

Customer Service Assistant Manager Responsibilities Team Leadership Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management. Foster a positive and collaborative team environment to achieve high levels of customer satisfaction and enhance team effectiveness. Client Engagement Oversee escalated customer inquiries and complaints, ensuring timely and effective resolution. Cultivate and maintain strong relationships with clients to understand their needs and concerns. Analyze client feedback and implement strategies to drive improvements in customer satisfaction. Strategic Process Improvement Identify and implement process improvements within the customer service department. Develop and enforce best practices to streamline workflows and enhance operational efficiency. Regularly review and update customer service policies and procedures to ensure alignment with industry standards and organizational goals. Training and Development Design and deliver comprehensive training programs for customer service representatives to enhance their skills and knowledge. Provide ongoing coaching and performance feedback to promote continuous improvement and professional growth within the team. Performance Reporting and Data Analysis Prepare and analyze reports on key performance indicators (KPIs) related to customer service. Utilize data analysis to identify trends and areas for improvement, making strategic recommendations to enhance service delivery and operational effectiveness. Cross-Departmental Collaboration Collaborate with other departments, such as operations, compliance, and sales, to address client concerns and resolve issues efficiently. Communicate effectively with internal stakeholders to ensure a cohesive and seamless customer experience. Regulatory Compliance Ensure that all customer service activities comply with relevant regulations and company policies. Stay informed about industry regulations and updates related to customer interactions, and proactively implement changes to maintain compliance. Please note that only short-listed candidates will be contacted. Requirements Bachelor's degree in business, finance, or a related field. Experience in customer service within the stockbroking industry. Required language(s): Mandarin, English, Thai (both spoken and written) Strong leadership and team management skills. Excellent communication and interpersonal skills. Knowledge of financial markets and stockbroking processes. Ability to handle stressful situations and resolve conflicts effectively. Proficiency in customer service software and CRM systems. Adaptability to handle rotational shifts, catering to both foreign and domestic market requirements. We offer a comprehensive and holistic work experience and package as follows: Competitive compensation and benefits. Fun loving and diverse work environment Business casual work attire everyday

Responsibilities

The Customer Service Assistant Manager will lead a team of customer service representatives, ensuring high levels of customer satisfaction and effective resolution of client inquiries. They will also identify process improvements and collaborate with other departments to enhance service delivery.