REQUIREMENTS:

• Bachelor’s degree in Business, Supply Chain, or related field.
• At least 5 years of experience with regional exposure in sales operations, customer service or order management
• Strong ERP and CRM knowledge

We regret that only shortlisted candidate will be notified.

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Lead and manage sales support operations , ensuring smooth order fulfilment and alignment with customer service standards.
• Coordinate with internal departments (Sales, Logistics, Marketing, Supply Chain) to drive operational efficiency and service improvements.
• Mentor and support junior team members in handling daily tasks and customer communications.
• Identify and close process gaps in sales coordination and order management, while supporting system enhancements and digital initiatives (e.g. SAP B1, Salesforce).
• Oversee customer escalations , collaborating cross-functionally for resolution and maintaining strong relationships with clients, suppliers, and partners.
• Generate reports and analyse sales data to provide insights for commercial teams and support demand forecasting and budget planning.
• Monitor inventory health and allocation , working closely with Procurement and Sales to optimise stock turnover and reduce excess.
• Ensure compliance with ISO standards and internal controls , while driving continuous improvement initiatives across customer service and sales functions.