Customer Service Assistant

at  Mitie

Job Title: Customer service Assistant
Hourly rate of pay: £12.00
Contract Type: Fixed Contract, Full time
Total weekly Contractual hours: 28
Location: Festival Place, 1st Floor, Paddington House, Basingstoke, Hampshire, England, RG21 7LJ
We have an exciting opportunity to join our team as a Customer Service Assistant to work in our modern offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus excellent benefits. This is predominantly an office-based role with the flexibility to work from home where applicable.
You will be responsible for the co-ordination of all planned services within remit, detailed planning of work with regional procurement leads, commercial and other service delivery teams. You will be expected to accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
You will oversee the monitoring, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. The completion of disruptive planned works within the Regional Operational Management.
You will request and update quotations for corrective works, issuing purchase orders for materials and subcontract orders. And work on the administration of remedial work order submissions onto the client system and work flowing through to relevant departments. You will be aware of commercial requirements on contract and limit of scope as well as updating and responding to audits.
You are required to develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures. You will take action to keep up to date with changes to the contract and apply to the system, handle and actively resolve any customer issues according to the Customer Complaint process.
You are required to attend training and other meetings as required and to make specific training needs known to line management.
Mitie is looking for experience in working in a busy helpdesk environment and have excellent administration skills. You are highly organised with excellent attention to detail with a good level of Microsoft Excel skills. You can work on own initiative and manage own workload. You will be competent in using Microsoft Office suite

Please refer the Job description for details