Customer Service Assistant at Mondelēz International

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

12.31

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Public Speaking, Health And Safety, Cash Handling, Teamwork, Problem Solving, Communication, Outgoing Personality, Guest Experience, Attention To Detail

Industry

Food and Beverage Manufacturing

Description

What you'll bring to the team Calling all chocolate lovers! Ready to dive into a world packed with fun, discovery and plenty of chocolate? We’re on the lookout for Guest Experience Team Members to join our Front of House Operations team at Cadbury World and help create memories that last a lifetime. As a Guest Experience Host, you’ll be right at the heart of our chocolatey wonderland. From welcoming guests at Admissions and managing queues, to hosting with a microphone and supporting experiences across the Exhibition, 4D Chocolate Adventure and Cadbury Chocolate Quest ride, you’ll be the friendly face that brings Cadbury World to life. You’ll help keep everything running smoothly too, looking after equipment like radios, microphones and ticket scanners, maintaining high standards across the site and always keeping health and safety front of mind. You’ll spend much of your day on your feet, chatting to guests of all ages, encouraging them to get involved, snap a photo, taste the chocolate and explore even more Merlin magic. Most of all, you’ll be obsessed with our guests. You’ll treat every visitor as an individual, think on your feet, and go the extra mile to make sure their visit feels truly special, sweet, surprising and unforgettable. These are fixed term, seasonal roles, offering 16 to 25 hours per week. During term time, hours may be lower, with up to 25 hours available during school holidays. Shifts fall between 8:45am and 7pm and include weekends, with the occasional weekday. Qualifications & Experience Experience in a fast paced, customer facing environment Confident speaking to large groups, including using a microphone A fun, friendly and outgoing personality with a passion for guest experience Health and safety focused, fun is great, but safety comes first Happy working on your feet and outdoors in all weathers Proficient English with good eyesight and hearing, aids welcome Cash handling experiences helpful but not essential, full training provided A positive attitude that’s as sweet as chocolate itself Benefits Monthly bonus based on guest satisfaction 25% discount in our retail shops and restaurants 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Ready to dive into the chocolatey fun? Apply now and join the world’s most exciting team! If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range GBP £12.31/Hr.

Responsibilities

As a Guest Experience Host, you will welcome guests, manage queues, and support various experiences at Cadbury World. You will ensure high standards of health and safety while creating memorable experiences for visitors.