Customer Service Assistant (Munich) at Mouser Household

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Data Entry, Customer Inquiries, Live Chat Support, Email Support, Customs Regulations, ERP System Management, Master Data Maintenance, Product Range Advising, Communication Skills, MS-Office Proficiency, Analytical Approach, Reliability, Negotiation Skills, Results-Oriented

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We continue to grow. Grow with us! For the expansion of our team in our Munich office, we are looking for a motivated Customer Service Assistant (m/f/d) for the next possible start date. What to expect: Responsible for processing orders Accepting, tracking and controlling orders Entering orders into the internal ERP system Processing orders in compliance with customs regulations in foreign trade Accepting, processing and coordinating customer enquiries via live chat and email Checking and following up on delivery deadlines Working closely with the internal interfaces of the Credit department and the parent company in the USA Coordinate customer enquiries with the corresponding inventory in the individual departments Creating, checking and, if necessary, procuring order-relevant documents Recording new customers and continuous maintenance of master data in the ERP system Supporting our customers throughout the ordering process and advising them on our product range Collaborating with other departments to best meet the customers’ needs What we are looking for: Successful completion of vocational training or a comparable qualification One year of relevant experience in customer service is ideal, but we also welcome interested career changers. An interest in and enthusiasm for data entry and customer contact via email and live chat are advantageous. Service-oriented mentality and high standards of quality Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills Excellent communication skills in German and English, both written and spoken; other languages are advantageous Confident in MS-Office; experience with other programs is an advantage Enjoy working efficiently with a motivated, international team What we offer: Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program). Access to numerous discounts via our Corporate Benefits Portal. An international, innovative, and friendly working environment. New hire lunches and other regular staff events. Open communication and cooperation. Freedom to work independently. Subsidised "EGYM Wellpass" membership. 60% Discount on the DB Deutschland-Ticket. Free fruit, drinks and snacks. Free German course. This position is located at our office in Munich: Mouser Electronics Inc. Hybrid.M Gebäude Georg-Brauchle-Ring 53 80992 München If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at jobs.emea@mouser.com. #LI-BB1

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Responsibilities

The role involves processing orders, which includes accepting, tracking, entering data into the ERP system, and ensuring compliance with foreign trade customs regulations. Key duties also include managing customer inquiries via live chat and email, coordinating delivery deadlines, and maintaining customer master data.