Customer Service Assistant at Napier City Council

Napier, Hawke's Bay, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

61500.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Time Management, Microsoft Office, Cash Handling, Retail Operations, Volunteer Coordination, Public Relations, Event Support, Problem Solving

Industry

Government Administration

Description

Join Hawkes Bay Museum as a Customer Service Assistant and be at the heart of every visitor’s experience. This role combines front-of-house service, retail, tours, events, and volunteer support, ensuring our museum runs smoothly and every visitor leaves inspired. You’ll engage with the community, share our stories, and contribute to a welcoming, fun, and inclusive environment while supporting Hawkes Bay Museum's wider programmes and initiatives. Te Āheinga - The Opportunity Deliver welcoming, efficient, and knowledgeable front-of-house service for all visitors, tours, and events. Support retail, admissions, volunteer coordination, and public programmes, ensuring high standards and smooth operations. Engage with visitors, schools, and community groups, sharing information about Hawkes Bay Museum, exhibitions, and Hawke’s Bay attractions. Contribute to a positive, collaborative team environment and continuous improvement of systems, processes, and experiences. Play a key role in supporting Hawkes Bay Museum's Friends programme, volunteer activities, and community engagement initiatives. He kōrero mōhou - About You Experienced in delivering consistently high-quality customer service in a public-facing role. Strong communicator with effective interpersonal skills and a calm, solutions-focused approach. Highly organised, with excellent time management and the ability to work autonomously while staying connected to the team. Flexible, collaborative, and committed to contributing to a fun, positive, and inclusive working environment. Confident with Microsoft Office, digital systems, cash handling, and adapting processes to improve efficiency. Ngā painga mōhou - What we Offer 5 weeks annual leave after 2 years service Discounted Health Insurance Work Scheme + Eye Test Subsidy Retailer Discounts + Study assistance Employee Assistance Program (OCP) Quarterly values awards + Birthday vouchers + Social club Free flu vaccinations (annual) Ka Awatea Cultural Wānanga + NCC Kapa Haka Te Reo Māori language classes This is a permanent, full time opportunity working 40 hours per week, Monday - Friday. You will be based at Hawkes Bay Museum on Napier’s Marine Parade. The annual salary package for this role is between $52,300- $61,500 (including KiwiSaver), with the final offer depending on your skills and experience. We will be interviewing applications as we receive them and may close the role when we have found the right person. He kōrero mō Te Kaunihera o Ahuriri - About NCC At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help! Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training. Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most. Please visit Napier City Council Careers website to see full job description Job Description – Customer Service Assistant

Responsibilities

Deliver high-quality front-of-house service, managing admissions, retail, and tours for museum visitors. Support the coordination of volunteers, public programmes, and community engagement initiatives to ensure smooth operations.