ABOUT THE TEAM:

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

ABOUT US:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we’re passionate about our people and want to continue building a collaborative and engaging environment!

DO YOU HAVE THE SKILLS?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer facing environment
• Experience in cash handling
• GCSE’s or equivalent in Maths and English

As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Canterbury Branch.

Your responsibilities will include:

• Building rapport face to face with our customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as: Deposits and withdrawals; Faster payments/CHAPS; Amending account/customer details, Registering bereavements/Power of attorneys
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing G4S collections and deliveries
• Identifying and supporting our vulnerable customers