ROLE OVERVIEW

As a Customer Service Administrator, you will be a key point of contact for our customers and internal departments. You will process sales orders, manage enquiries via phone and email, and ensure our clients receive a high level of service from order to delivery. This is a busy and varied role that requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

KEY RESPONSIBILITIES

• Process customer orders accurately and efficiently using the internal order management system.
• Handle incoming customer enquiries via phone, email, and occasionally in person.
• Provide updates on order status, lead times, and deliveries.
• Liaise with internal departments (e.g., production, warehouse, logistics) to resolve queries and ensure smooth order fulfilment.
• Respond to internal and external queries in a professional and timely manner.
• Maintain accurate records of orders and customer interactions.
• Assist with after-sales support including returns, replacements, and complaints handling.
• Contribute to improving internal processes to enhance customer experience.
  Job Type: Full-time
  Pay: £27,000.00-£27,500.00 per year
  Work Location: In perso