ABOUT THE TEAM

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

ABOUT US

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we’re passionate about our people and want to continue building a collaborative and engaging environment!

DO YOU HAVE THE SKILLS?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer facing environment
• Experience in cash handling
• GCSE’s or equivalent in Maths and English

As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions in our Hempstead Valley branch.

Your responsibilities will include:

• Building rapport face to face with our customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
• Deposits and withdrawals
• Faster payments/CHAPS
• Amending account/customer details
• Registering bereavements/Power of attorneys
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing G4S cash collections and deliveries
• Identifying and supporting our vulnerable customers
• Supporting customers wishing to provide feedback or raise a complaint

The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
The role involves interacting and supporting a varied cohort of customers and problem solving. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!