EMPLOYMENT TYPE: CASUAL

About Us:
At Outdoor Elegance, we’re passionate about helping Australians create beautiful outdoor living spaces. As a leading retailer of premium outdoor furniture and accessories, we pride ourselves on delivering exceptional customer experiences and showcasing the best outdoor design.
The Role:
We’re looking for a friendly, enthusiastic, and customer-focused individual to join our Melbourne team. As a Customer Service Assistant, you’ll be in contact with our valued customers regarding orders placed, delivery schedules and product warranties.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and text.
• Actively listening to customers to understand their concerns or requirements and then providing prompt and effective solutions.
• Updating and communicating with customers regarding their orders.
• Organising and booking customers in for delivery.
• Completing daily emails and phone calls.
• Process transactions and manage customer orders
• Collaborate with the sales and logistics teams to ensure smooth delivery and follow-up

What We’re Looking For:

• A passion for customer service and a positive, can-do attitude
• Excellent communication and interpersonal skills
• Previous retail or customer service experience (preferred but not essential)
• Interest in outdoor living, furniture, or design is a bonus!

What We Offer:

• A supportive and friendly team environment
• Staff discounts on premium outdoor products
• Ongoing training and development opportunities

Ready to Apply?
If you love helping people and want to be part of a growing brand that values quality and style, we’d love to hear from you!
Job Type: Casual
Pay: $46,460.00 – $79,143.72 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

• Provide exceptional customer service via phone, email, and text.
• Actively listening to customers to understand their concerns or requirements and then providing prompt and effective solutions.
• Updating and communicating with customers regarding their orders.
• Organising and booking customers in for delivery.
• Completing daily emails and phone calls.
• Process transactions and manage customer orders
• Collaborate with the sales and logistics teams to ensure smooth delivery and follow-u