ABOUT YOU

We’re looking for a customer-focused, adaptable individual with a passion for problem-solving. You’ll bring:

• Excellent communication skills, with a friendly and professional manner.
• Strong organisational skills and the ability to manage multiple tasks across different brands.
• A proactive attitude and eagerness to learn in a dynamic, evolving environment.
• Experience in customer service or a similar customer facing role.
• Familiarity with Amazon Seller Central or pre-press processes is a bonus.

ABOUT THE ROLE

As a Customer Services Assistant, you’ll be the heart of our customer support, working flexibly across Bookvault, TGBBS, Photobubble, and our emerging brands as needs arise. You’ll handle a variety of tasks to ensure smooth operations and outstanding customer satisfaction, with opportunities to grow in a creative, fast-paced industry.

KEY RESPONSIBILITIES

• Assist customers with setup queries and provide clear, helpful information about our services.
• Enhance our help centre with comprehensive guides and resources to empower customers.
• Host customer meetings to resolve queries and ensure a seamless experience.
• Collaborate with production teams to provide order updates and address customer inquiries.
• Review and advise on minor pre-press files to maintain high-quality standards.
• Process book orders from bookshops and retailers efficiently.
• Manage queries via Amazon Seller Central with professionalism and speed.
• Handle incoming customer calls, delivering solutions with a friendly and proactive approach.
• Track and expedite orders to ensure timely fulfilment.
• Support the team in maintaining accurate order records and updating customers on progress.