Customer Service Assistant

at  Rightangled

A LITTLE ABOUT US

Rightangled was founded with a mission to transform healthcare. After receiving our first NHS backing in 2017, we set out to change how testing is performed and treatments are delivered. Today, as a CQC-registered health-tech company based in Hammersmith, London, we are pioneering the integration of precision medicine and digital tools into everyday life to improve health and well-being.
We are expanding rapidly across the UK, and now we’re looking for people to join us on this exciting journey.

POSITION OVERVIEW

As a Customer Service Agent in our Online Pharmacy, you’ll be at the forefront of delivering exceptional service and support to our valued customers. You will interact with customers via live chat and phone, handling inquiries about medications, prescriptions, and online orders. Your dedication to providing accurate information and empathetic assistance will contribute to our mission of enhancing customer health and well-being.

QUALIFICATIONS

• Previous experience in customer service, ideally in a healthcare or pharmaceutical environment.
• Strong communication skills, both written and verbal, with a focus on active listening and empathy.
• Proficiency in using live chat and call center software.
• Familiarity with pharmacy terminology and prescription processes is a plus.
• Ability to multitask, prioritize, and perform well in a fast-paced environment.
• Commitment to protecting customer privacy and maintaining confidentiality.
• Flexibility to work various shifts, including evenings and weekends.