CUSTOMER SERVICE ASSISTANT

Letchworth | Full-time | Monday – Friday
We are a growing vehicle signage company that supplies high-quality signage directly to our customers. We’re looking for a Customer Service Assistant to join our team in our Letchworth office.

What you’ll do:

• Be the first point of contact for customers by phone and email
• Handle enquiries, take orders, and provide product information
• Resolve issues quickly and professionally, ensuring a positive customer experience
• Liaise with the production and dispatch teams to make sure orders run smoothly
• Keep accurate records of customer interactions

What we’re looking for:

• Previous experience in a customer service or client-facing role
• Confident phone manner and clear communication skills
• Ability to remain calm and professional when dealing with issues
• Strong attention to detail and organisational skills
• A proactive, problem-solving approach

What we offer:

• Friendly, supportive team environment
• Monday to Friday working hours (no weekends)
• Training on our products and processes
• Opportunity to grow with the business

This is an office-based role in Letchworth. Candidates must be able to work onsite Monday to Friday.
If you’re a people person who enjoys solving problems and providing excellent service, we’d love to hear from you.
Apply now with your CV and a short cover letter.
Job Type: Full-time
Pay: £26,000.00-£34,000.00 per year
Work Location: In perso

• Be the first point of contact for customers by phone and email
• Handle enquiries, take orders, and provide product information
• Resolve issues quickly and professionally, ensuring a positive customer experience
• Liaise with the production and dispatch teams to make sure orders run smoothly
• Keep accurate records of customer interaction