Customer Service Assistant

at  Sodexo

Job Introduction
Greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a Customer Service Assistant at Sodexo in Trinity Square Student Accommodation. You have the opportunity to work with an amazing team and make a meaningful impact while showcasing your 5-star customer service abilities. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

WHAT YOU’LL DO:

• Deliver a high-quality customer journey to all stakeholders such as University clients, students, Sub-contractors and visitors through the provision of excellent customer service.
• Support our client in delivering sector leading accommodation services, and to support in growing and developing the reputation of Northumbria University locally and globally
• Support the wider Sodexo team as required in line with our corporate values of Service Spirit, Team Spirit and Spirit of Progress
• Deliver our award-winning Residency Living Program ensuring students are supported throughout their stay in Sodexo managed accommodation

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplie

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

• Sodexo reserves the right to close this advert early if we are in receipt of a high number of application