We are currently looking for a Customer Services Assistant to work at our Head Office in Birmingham to provide front line reception service and general administrative support to the housing and wellbeing teams.
The aim of the role is to provide a high quality, professional reception, telephony and administrative service. The role will involve providing a frontline service to customers, staff and visitors, providing help and advice.

EXPERIENCE

• Excellent customer service skills
• Previous experience of working in customer service
• Strong knowledge of MS packages Word and Excel
• Good attention to detail
• Ability to work towards deadlines
• Previously worked in social housing would be desirable
  We have a Candidate Privacy Policy which is in line with the EU General Data Protection Regulation (GDPR) effective from 25 May 2018. The updated Privacy Policy has been designed to make our data processing activities as transparent as possible. We encourage you to take a look at the updated documents, and if you have any questions, please contact us or visit https://springhousing.org.uk/about-us/our-privacy-notice/
  As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.
  * Spring Housing Association takes safeguarding of vulnerable people seriously - all applicants will be subject to Safer Recruitment Checks*

• Distributing all incoming mail and ensure outgoing mail is dispatched. To organise and maintain filing and information systems, including electronic systems.
• Process general repairs where required and escalate issues where necessary. Liaise with repairs team and residents on planned work.
• To assist with monitoring and recording details of all stock held on site, including stationary orders and receive deliveries. Contact suppliers for estimates for items required for stock replenishment.
• To support with housing management administration including setting up new tenancies and key management.
• Data entry for SMT on daily statistics.
• Logging inspection reports for maintenance.