Customer Service Assistant at U.S. Legal Support

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Active Listening, Communication, Multitasking, Critical Thinking, Invoicing, Payment Processing, Research, Administrative Support

Industry

Law Practice

Description

🎉 CUSTOMER SERVICE ASSISTANT Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)? U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Houston, TX. 📍 Location: Houston, TX 🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM ---------------------------------------- 🌟 WHAT YOU’LL DO (YOUR DAILY “GET-IT-DONE” LIST) CUSTOMER SERVICE ASSISTANT JOB FUNCTIONS * Support Client Service Specialists (CSS) with client communications to help obtain records * Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications) * Manage incoming invoices and correspondence * Handle calls and emails from agents or field contacts * Research incomplete or missing contact information for facilities * Make expediting calls for urgent requests, client follow-ups, and problem records * Monitor and respond to CSR emails and voicemails * Troubleshoot and research missing records and escalate as needed ---------------------------------------- 💳 CUSTODIAN INVOICING (ACCURACY = YOUR SUPERPOWER) * Confirm invoice amounts align with record request limits * Process payments via check or credit card * Log credit card payments and verify check clearances * Provide payment documentation for internal or client use ---------------------------------------- ✉️ CUSTODIAN CORRESPONDENCE (STAY ORGANIZED, STAY AHEAD) * Research purpose of correspondence * Coordinate directly with facilities or track items for internal CSR review ---------------------------------------- 🎁 PERKS & BENEFITS (YES, PETS COUNT 🐾) We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more! ---------------------------------------- ✅ REQUIREMENTS (NICE & SIMPLE) To qualify, all you need is: * High school diploma * At least 2 years of customer service experience * Ability to communicate effectively by phone and email * Legal or administrative experience is a plus! ---------------------------------------- 🚀 APPLY TODAY! Discover why we recently earned the Happiest Employees Award two years in a row: 👉 https://www.comparably.com/companies/u-s-legal-support

Responsibilities

Support Client Service Specialists by managing client communications, obtaining records, and handling custodian correspondence. Responsibilities also include processing payments, managing invoices, and troubleshooting missing records.