We are looking for a dedicated Customer Service Assistant to join our team. The person in this role will be responsible for providing product information, assisting with order procedures, tracking shipments, managing returns, handling customer issues, and ensuring overall customer satisfaction. This position is central to our operations and ideal for someone with keen attention to detail, excellent communication skills, and a strong inclination towards customer service.
Knowledge about horse products is an advantage

Responsibilities and Duties

• Provide accurate information about products, services, and policies to customers
• Assist customers with placing orders and tracking shipments
• Handle the return of products efficiently
• Proactively identify and resolve customer issues
• Document interactions, feedback, and issues to contribute to continuous improvement efforts
• Enhance customer service processes based on feedback

Qualifications, Skills, and Competencies
Applicants should have a minimum of a bachelor degree, with 1-2 years of experience in a related customer service position. Excellent communication skills, both written and verbal, are essential. Applicants must also demonstrate problem-solving skills, attention to detail, a strong customer service orientation, and the ability to handle a variety of tasks simultaneously.
Kindly send your cover letter and cv to mail@utzonequestrian.com
Job Type: Part-tim

• Provide accurate information about products, services, and policies to customers
• Assist customers with placing orders and tracking shipments
• Handle the return of products efficiently
• Proactively identify and resolve customer issues
• Document interactions, feedback, and issues to contribute to continuous improvement efforts
• Enhance customer service processes based on feedbac