Customer Service Assistant at Veritas HHS LLC

Cleveland, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

13.5

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Phone Etiquette, Public Contact, Call Routing, Office Management

Industry

Health and Human Services

Description

Description Veritas-HHS seeks a Customer Service Assistant to work at the 10th JD Child Support Services of TN located in Cleveland, TN. Job type: Full-time/in person Pay Rate:$13.50 hr Schedule: Monday through Friday, 8am to 5pm About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Mission – Do socially useful work, have fun, and prosper. Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork. Most places you work, someone else owns the outcome. Here, you do. Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun. Benefits we offer: Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee Assistance Program Telehealth Services Paid Time Off Rewards Program About the Position: The Customer Service Assistant greets walk in customers, answers incoming calls, and directs customers to the appropriate specialized staff. This individual also performs targeted? outgoing calls and provides administrative support to staff members. Primary Responsibilities: Greets walk-in customers; answers incoming phone calls from customers, attorneys, or general public Directs customers to appropriate specialized staff Performs targeted outgoing calls? on request Provides administrative support Maintains supply cabinet Performs related duties as required Qualifications High school diploma or equivalent At least one year’s experience in public contact position This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position. Learn about Veritas HHS at?www.veritas-hhs.com.

Responsibilities

The Customer Service Assistant greets walk-in customers, manages incoming calls, and directs clients to specialized staff. Additionally, the role involves making targeted outgoing calls and providing general administrative support.