OVERVIEW

You will be joining our business in an entry level role inputting accurate and detailed customer information, which is critical to our business. We have thousands of different customers and a Customer Relationship Management (CRM) system that enables us to effectively serve their needs. Your responsibility will be to ensure customer orders are correctly allocated, which will mean our clients receive timely, accurate and appropriate information about our products. You will also work closely with both our finance and sales teams to ensure all orders follow strict VAT guidelines and payment terms.

EXPERIENCE

• Great attention to detail
• High level of organisation
• Written, telephone and online communication
• Experience of customer handling
• Customer needs front of mind
• Solutions focused
• A desire to continuously improve
  Join us in delivering outstanding customer service while developing your career in a supportive environment!

• Creating and updating customer orders on our company’s CRM system
• Ensuring the correct payment terms and VAT are applied to customer orders
• Producing and issuing accurate invoices in a timely manner
• Validating revenue figures against customer orders on a daily basis
• Ensuring customer confirmation emails contain up to date and relevant information
• Dealing with customer queries via live chat, email and phone
• Setting up and checking calculations for the sales team’s commission
• Supporting our finance department to understand customer orders