Customer Service at Associa

Palm Desert, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

20.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Conflict resolution, Technical assistance, Troubleshooting, Microsoft Office, Word, Excel, Outlook, Communication, Office equipment operation, Data entry

Industry

Real Estate

Description

Associa is currently looking for a Customer Service Associate to join our team in Palm Desert, CA. As a Customer Service Associate, you will be responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but may also have to help customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. What do we offer? Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for eight consecutive years, and many of our locations have been awarded as Best and Brightest. Compensation: $20.00/hour; direct experience highly considered. Employment Type: Full Time Work Location: 42635 Melanie Place, STE 103, Palm Desert, CA. 92211 How will you make an impact? The Customer Service Associate helps the company grow by: * Acting as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers. * Using conflict resolution techniques to resolve customer issues. * Acting as the first point of contact for customers seeking help with products or technical issues, and helping provide troubleshooting and technical assistance to customers. * Processing print jobs, scanning, and faxing as general office support when needed * Updating homeowner and association information in C3 and shared files. Qualifications * Proficiency in Microsoft Office (word, excel, outlook) * At least one year of directly related or closely related experience * Able to work effectively with others in person and in group settings * Able to communicate effectively and professionally on the phone, email, and in person. * Must be able to operate general office equipment (copier, fax, phone systems, etc.). * Professional customer service skills * High School Diploma or GED

Responsibilities

The Customer Service Associate acts as the primary point of contact for customers, providing technical assistance and resolving inquiries. They also perform general office duties such as scanning, faxing, and updating association records.