Customer Service Associate (B) at Quantanite

, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Issue Resolution, CRM Systems, Verbal Communication, Written Communication, Problem Solving, Attention To Detail, Computer Literacy, Professionalism, Empathy

Industry

technology;Information and Internet

Description

Customer Service Associate Location: Rosebank, Johannesburg, South Africa (Onsite) Job Type: Fixed-Term About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time. We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact. If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here. Position Overview We are seeking a dedicated and enthusiastic Customer Service Associate to join our Sandton team. In this role, you will be responsible for delivering high-quality customer support across multiple channels, ensuring every interaction is handled with professionalism and efficiency. You will play a key role in resolving customer queries, maintaining accurate records, and contributing to overall customer satisfaction. This is an onsite, client-facing role requiring flexibility to work across rotational shifts, including evenings, weekends, and public holidays. Key Responsibilities Customer Support & Interaction • Engage with customers via phone, email, and chat to address inquiries and provide accurate information. • Deliver professional and empathetic customer service in every interaction. Issue Resolution • Identify, troubleshoot, and resolve customer issues efficiently. • Escalate complex queries where necessary to ensure timely resolution. Product & Process Knowledge • Maintain a strong understanding of products, services, and policies. • Apply this knowledge to provide accurate and relevant support to customers. Documentation & Reporting • Accurately capture customer interactions and transactions within internal systems. • Maintain clear and detailed records for reporting and future reference. Follow-Up & Customer Satisfaction • Conduct follow-ups to ensure customer issues are fully resolved. • Provide additional support where required to enhance the customer experience. Feedback & Continuous Improvement • Gather and share customer feedback to support service and process improvements. Compliance & Standards • Adhere to company policies, procedures, and regulatory requirements. • Ensure all interactions meet quality and compliance standards. Qualifications Essential • High school diploma or equivalent. • Strong verbal and written communication skills. • Good problem-solving ability and attention to detail. • Basic computer literacy and ability to work with CRM systems. • Ability to work independently and as part of a team. • Flexibility to work rotational shifts, including evenings, weekends, and public holidays. Preferred • Previous experience in a customer service role. • Experience within a BPO or contact centre environment. • Exposure to CRM or customer support systems. • Post-matric qualification (certificate or diploma). What We Offer • Work Model: Onsite role based in Sandton, Johannesburg. • Development: Comprehensive training and ongoing learning opportunities. • Career Growth: Clear pathways for progression within a global organisation. • Culture: A collaborative, inclusive, and people-first environment. • Perks/Benefits: Competitive salary and exposure to international client operations. Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Deliver high-quality customer support via phone, email, and chat while resolving inquiries efficiently. Maintain accurate records of interactions and gather customer feedback to improve service processes.