Customer Service Associate - Bank Teller at Queenstown Bank of Maryland.

Grasonville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication Skills, Detail Oriented, Organizational Skills, Time Management, Basic Math Skills, Teamwork, Digital Services Education, Bank Policies Compliance, Relationship Building, Trust Development, Fraud Solutions, Operational Procedures, Microsoft Office, Database Management

Industry

Banking

Description

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day! This is a Part Time position, 21-25 hours per week. Approximate Schedule: Three Saturdays per month 8:15a - 12:15p, Friday 10:30a - 6:15p and two days per week from 10:30a - 5:15p This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers. Duties and Responsibilities: * Deliver outstanding service by greeting customers in a welcoming manner * Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments. * Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services * Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions. * Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience. * Follow all banking regulations, security and operational procedures to protect customers and bank assets. * Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance. * Perform other duties as assigned by management. Qualifications (Knowledge, Skills, Abilities, Education and Experience): * High school diploma or (GED) required. * 1 year of cash handling or customer service experience preferred. * Strong computer skills to include database and Microsoft Office. * Ability to work independently and as a team member. * Detail oriented. * Basic math skills to include the ability to calculate interest and balance accounts. * Ability to count currency, coin, and negotiable instruments in a timely manner. * Excellent communication skills. * Good organizational and time management skills. Physical Demands and Work Environment: * Mobility sufficient to perform activities required of position, including travel to branch locations * Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc. * Ability to actively engage in necessary communications with internal and external customers. Company Benefit Offerings for eligible employees: * Paid Time Off (PTO): 1 week/40 hours per calendar year (prorated for new hires based on start date) * Birthday PTO: 4 hours * 401K retirement plan with up to a 4% Company match and immediate vesting * Employee Assistance Program * Employee Discounts and Perks Compensation: * The posted pay range for this position reflects a good faith estimate. * Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location. Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant. Approximate Schedule: Three Saturdays per month 8:15a - 12:15p Friday 10:30a - 6:15p Two days per week from 10:30a - 5:15p 21 - 25 hours per week

Responsibilities

The Customer Service Associate is responsible for delivering exceptional service and building strong relationships with customers. This includes processing transactions, educating customers on digital services, and adhering to banking regulations.