Customer Service Associate at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Call Handling, Email Support, Chat Support, Social Media Support, Escalation, Follow Up, MS-Office, Excel, Word, Power Point, Outlook, Adaptability, Problem Solving, Teamwork

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services) Achieve the individual and service key performance indicators Strive to continuously develop and improve the processes Qualifications Minimum 6 months experience in customer service environment Good English communication skills (verbal and written) Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook) A natural communicator, adapting your style to each customer Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish Innovative and solution orientated mind-set Ability to work under pressure and good team engagement Amenable to work at night Ideally having already experience in a customer service environment and social media Willing to work asap Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The associate will provide guidance and advice to customers regarding tools, products, and platforms via various channels including call, email, chat, and social media, while ensuring a high customer experience by addressing and escalating all requests promptly. They must adhere to company regulations and strive to meet individual and service key performance indicators while continuously seeking process improvements.