Customer Service Associate at Bureau Veritas
Edmonton, AB, Canada -
Full Time


Start Date

Immediate

Expiry Date

09 Dec, 25

Salary

0.0

Posted On

10 Sep, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?
If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!
Here are our Core Values:
Trusted
Responsible
Ambitious & Humble
Open & Inclusive
If these values resonate with you, Bureau Veritas is looking for a:

Responsibilities

Primary point of contact between Bureau Veritas and assigned client base. In this position, the successful candidate will provide exceptional customer support on a daily basis.

Primary responsibilities include the following (but are not limited to):

  • Develop strong client relationships by providing service excellence to all customers
  • Act as the key liaison between the clients, laboratory and Bureau Veritas management to ensure overall satisfaction which is critical for the development of a loyal client base
  • Respond to all client communications (telephone or email) and redirect communications to appropriate Bureau Veritas contact as required
  • Provide clients with technical support on their varied sampling projects
  • Document and ensure closure to all client complaints including providing feedback to internal management
  • Stay current with all quality assurance processes
  • Coordinate reports, data, billings and client requests
  • Engage in cross-training/career pathing to support overall success of the Customer Service Team
Loading...