Customer Service Associate

at  Canadian Tire Campbell River BC Store 437

POSITION WAGE: $18.25 PER HOUR – FULL TIME (30-40 HRS/WK.)

Are you looking for a challenge? Want to join a progressive, exciting, successful team? Join us at Canadian Tire! As one of Canada’s most trusted and iconic brands, we build teams that dream big and work as one to deliver world-class customer experiences across our network of over 500 retail stores. We are a national, highly respected brand that has served Canadian’s coast to coast for almost 100 years. The Customer Service team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register. This role involves a close working relationship with the Local Owner, Store Manager, Cashier Manager and performs other duties.

CUSTOMER SERVICE

• Smiles, make eye contact, greets and thanks customers (by name where possible).
• Directs customer to the location of requested items.
• Suggests value-added and related products to customers to ensure they get home with all they need.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”).
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations and conflict resolution in a professional manner.

REQUIREMENTS

• Basic math and typing skills.
• Ability to work efficiently with computerized systems.
• Ability to work with minimum supervision.
• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
• Ability to operate a cash register.

REQUIRED SKILLS AND ABILITIES

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
• Strong belief in the Canadian Tire values of honesty, integrity, and respect.
• Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
• Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and/or customer issues.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.