Customer Service Associate (DD - 13 Jan) at Quantanite

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Tech-Savvy, Empathy, Time Management

Industry

technology;Information and Internet

Description

About Us Quantanite is a leading global provider of Business Process Outsourcing (BPO) services, known for delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. We’re growing rapidly and are looking for passionate, customer-centric individuals to join our journey. About the Role We are looking for enthusiastic and empathetic Customer Service Representatives to join our frontline support team. In this role, you will assist customers using a popular food delivery platform, ensuring queries are resolved efficiently and interactions leave a positive impression. Your ability to remain calm, problem-solve on the spot, and communicate clearly will be key to your success. Key Responsibilities Handle customer queries via phone, chat, and email in a courteous and timely manner Resolve concerns related to orders, payments, deliveries, and mobile app usage Communicate accurate information regarding delivery timelines, item availability, and platform promotions Liaise with internal stakeholders such as logistics teams and third-party partners to resolve issues Accurately document customer interactions and outcomes in the system Escalate unresolved matters with clarity and urgency, ensuring follow-through Proactively identify patterns or issues impacting customer satisfaction and share feedback with team leads What You Bring Minimum of 1 year’s experience in a customer service role, ideally in a high-volume or on-demand environment (e.g. e-commerce, retail, logistics, or food delivery) Excellent verbal and written communication skills Strong problem-solving abilities and the ability to remain composed under pressure Tech-savvy and comfortable working across multiple digital platforms simultaneously A passion for helping others and delivering a great experience, even when challenges arise Flexibility to work shifts, including evenings, weekends, and public holidays as needed Why Join Us Comprehensive, hands-on training and ongoing support Clear paths for career growth and internal advancement Inclusive, people-first culture and a vibrant team environment The chance to make a real impact by helping customers every day If you’re ready to be part of something dynamic, apply today and help us deliver service with heart.

Responsibilities

Handle customer queries via phone, chat, and email, ensuring timely and courteous responses. Resolve concerns related to orders, payments, and deliveries while documenting interactions accurately.