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Customer Service Associate at Dext Capital LLC

Lake Oswego, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

21.6

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Services, Problem Solving, Account Servicing, Payment Reconciliation, Dispute Resolution, Communication, Record Keeping, Microsoft Office, Analytical Skills, Adaptability

Industry

Financial Services

Description

Job Duties/Responsibilities: Develop a good understanding of our financial services to effectively assist clients and provide accurate information. Assist customers with disputes and inquiries and reconciling payment history. Servicing accounts by investigating problems and finding resolutions regarding payments and customer service concerns. Utilize judgment to analyze customer accounts and establish repayment plans. Respond to customer emails regarding billing issues and general concerns. Problem resolution, investigating and resolving client concerns, complaints, or issues promptly and effectively, ensuring client satisfaction. Maintain detailed and accurate records of client interactions, transactions, and resolutions in our online systems. Collaborate with the Customer Service/Collections team and other departments as needed to create a positive and consistent customer experience. Experience Requirements: 3 years experience in Customer Service Proficiency in basic mathematics Proficiency in Microsoft office series (Excel, Word, Outlook) Experience in Collections or AR (preferred) Characteristics: Strong analytical and problem-solving skills Positive, customer service-oriented attitude Ability to thrive in a fast-paced environment Ability to adapt to new situations and implement developed skills

Responsibilities

The role involves developing a strong understanding of financial services to assist clients with inquiries, disputes, and payment history reconciliation. Responsibilities also include investigating account problems, establishing repayment plans, responding to customer emails, and maintaining accurate records of client interactions.