Customer Service Associate at Fens Market
Coldbrook, NS, Canada -
Full Time


Start Date

Immediate

Expiry Date

27 Nov, 25

Salary

16.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Vision Care, Interpersonal Skills, Collaborative Environment, English, Analytical Skills, Spanish, Phone Etiquette, Customer Service, Dental Care

Industry

Outsourcing/Offshoring

Description

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to work in a fast-paced environment.

REQUIREMENTS

  • Proven experience in customer service or a related field is preferred.
  • Strong communication skills in English; bilingual proficiency in Spanish is highly desirable.
  • Excellent phone etiquette and interpersonal skills to engage effectively with customers.
  • Ability to perform data entry tasks accurately and efficiently.
  • Familiarity with sales techniques, including upselling strategies.
  • Strong analytical skills to assess customer needs and provide tailored solutions.
  • Multilingual candidates are encouraged to apply, as we value diverse language skills within our team. If you are passionate about providing outstanding customer service and thrive in a collaborative environment, we invite you to apply for this exciting opportunity.
    Job Types: Full-time, Permanent
    Pay: $16.00 per hour
    Expected hours: 32 – 40 per week

Benefits:

  • Casual dress
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Store discount
  • Vision care

Work Location: In perso

How To Apply:

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Responsibilities
  • Provide accurate information regarding products and services to assist customers effectively.
  • Identify opportunities for upselling or cross-selling products based on customer needs.
  • Maintain a high level of phone etiquette while handling calls with professionalism.
  • Collaborate with team members to resolve complex issues and enhance the overall customer experience.
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