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Customer Service Associate at Fortive
, , Canada -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Exceptional Communication Skills, Problem-Solving Skills, Organizational Skills, Excel, Microsoft Tools, Interpersonal Skills, Adaptability, Customer Service Commitment, Knowledge of ISC Support Systems, Customer Service Management Systems

Industry

electrical;Appliances;and Electronics Manufacturing

Description
Provide high-quality email and telephone support with a focus on first touch resolution, ensuring exceptional customer service and expert knowledge of products and processes. Accurately process orders, rentals and repairs, provide lead times, and expedited requests. Proactively identify and resolve order discrepancies both pre- and post-shipment, while maintaining communication with customers until resolution. Adhere to and assist in the development, training, and review of Customer Service Standard Operating Procedures (SOPs). Actively seek continuous improvement of Customer Service Department processes (Kaizen). Participate in daily departmental performance reporting. Maintain a clean, safe, and functional work area in accordance with 5S principles. Perform all other assigned duties. REQUIRED Exceptional communication skills in both French and English Ability to work remote if not located within travel distance to Sherwood Park AB Exceptional problem-solving skills Well organized and capable of performing multiple tasks simultaneously Ability to use Excel, and Microsoft tools Strong interpersonal skills Exceptional adaptability Established commitment to providing the best customer service, every transaction, every time Basic knowledge of ISC Support Systems (Oracle, Salesforce.com) Experience providing excellent customer service Diploma in business administration or equivalent work experience Knowledge or experience with customer service management systems and tools High School Diploma or GED
Responsibilities
Provide high-quality email and telephone support with a focus on first touch resolution. Accurately process orders, rentals, and repairs while maintaining communication with customers until resolution.