Customer Service Associate at Hertz Corporation

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

18.54

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Relationship Building, Leadership Skills, Problem Solving, Decision Making, Coaching, Sales Experience, Operations Experience, NPS Analysis, Hospitality, Feedback, Guidance, Empowerment, Customer Satisfaction, Retention

Industry

Travel Arrangements

Description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $18.54/hr. Must be at least 20 years old Must have a valid driver license Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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Responsibilities

The Customer Service Associate is responsible for providing exceptional customer service and resolving customer issues at the counter. They also analyze Net Promoter Score results to improve guest satisfaction and ensure adherence to corporate policies.