Customer Service Associate - Home Store (Arden) at Four Seasons Home Care

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Point Of Sale (POS) Operation, Inventory Management, Merchandising, Donation Processing, Written Communication, Oral Communication, Teamwork, Retail Operations, Driving

Industry

Hospitals and Health Care

Description

OUR ACCOLADES. Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina [https://fourseasonscare.org/four-seasons-living-wage-certified/]. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina. [https://fourseasonscare.org/four-seasons-living-wage-certified/] OUR BENEFITS. FOUR SEASONS OFFERS AN EXCELLENT BENEFITS PACKAGE FOR BOTH FULL TIME AND PART TIME ELIGIBLE EMPLOYEES, WHICH MAY INCLUDE: * Competitive Salaries, Reviewed Annually * Annual Operational Performance Bonus Opportunities * $0 Employee Premiums on Medical Insurance * Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care * Medical & Dental Insurance Benefits First of the Month after Hire * 403B Retirement Plan with Employer Match * Generous Paid Time Off Package of 20+ Days of PTO Per Year * Up to 6 Paid Holidays * Employer Paid STD, LTD, & Life Insurance * Employer Paid Teletherapy & Telemedicine Coverage * Health & Dependent Care Flexible Spending Accounts * A Robust Employee Wellness Program [https://fourseasonscare.org/join-our-team/vibrant-4-life/] * Up to $3k in Tuition Reimbursement Each Year Reports To: Home Store Retail Director / General Manager Shift: Refer to offer letter Status: PRN (16 hours/week) Location: Hospice Home Store - Arden POSITION SUMMARY: Under the leadership of the Home Store Operations Manager or Assistant Manager, the Home Store Customer Service Associate is responsible for providing assistance and support to staff, volunteers, customers, and donors in the day-to-day operations of the Hospice Home Store. ESSENTIAL DUTIES & RESPONSIBILITIES: * Arrives on time for scheduled shift * Reports to Home Store Operations Manager if unable to report to scheduled shift or running late * Be an ambassador of Four Seasons with all Home Store customers and donors * Maintain confidentiality and adhere to the Four Seasons values and commitment to co-workers * Provides excellent customer service and maintains a positive attitude * Understands and implements Home Store policies and procedures * Provides customer service by operating Point of Sale system, bagging merchandise, and being available to assist customers by answering questions on the sales floor * Helps provide a welcoming clean environment which reflects the Four Seasons brand by vacuuming, dusting and cleaning furniture, shelves, merchandise and other items on the sales floor * Maintain proper store inventory by sorting, pricing and stocking donations to the sales floor appropriately and according to display themes * As applicable, touch up or repair donations for higher sales value * Receives donations from public, collects information, and provides receipts as requested * Wears photo identification at all times while on duty * Attends Home Store staff, volunteer and support meetings KNOWLEDGE, SKILLS & ABILITIES: * Ability to communicate in written and oral form * Ability to transport self to Home Store * Ability to work cooperatively on a team, accepting change and new ideas as an innate component of a retail environment * Understanding and accepting of the Hospice philosophy and concept of care * Understanding of Four Seasons Foundation mission and goals MINIMUM QUALIFICATIONS: * Education: * High School Diploma/GED * Experience: * Minimum of three years of retail experience * Some driving and loading of delivery and/or large vehicles * (Must be 21 years old to operate a delivery and/or large vehicle.) * Licensures & Certifications: (if applicable) * Valid driver’s license and proof of automobile insurance Summary of Physical Requirements * Hand dexterity to include gripping, carrying, pushing & pulling * Fine finger movements to include writing & typing, frequently * Flexion/Extension of arms & wrists * Additional gross motor movements including bending, reaching, twisting, turning, crouching, squatting, & kneeling * Near & far visual acuity * Ability to hear, understand, & distinguish speech and other sounds * Prolonged standing & walking * Prolonged sitting, in excess of four hours per day * Ability to drive and/or transport self to and from work locations * Ascending or descending stairs & ramps * Ability to lift, carry, push & pull up to 50 pounds, frequently * Operating motor vehicles. * Operating machinery and/or power tools. * Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. * Occasionally experience environmental conditions including but not limited to: low or high temperatures, outdoor elements such as wind or precipitation, loud noises, small or enclosed spaces.

Responsibilities

Provide customer and donor support in the day-to-day operations of the Hospice Home Store. Responsibilities include operating the POS system, processing donations, and maintaining a clean, organized sales floor.