Customer Service Associate II at Resideo

Golden Valley, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Order Processing, SAP Proficiency, Administrative Support, Problem Solving, Teamwork, Attention to Detail, Urgency, Independence, Customer Care, Business Acumen, Invoicing, Returns Processing, Payment Deductions, Technical Support

Industry

Consumer Electronics

Description

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer. JOB DUTIES: Customer invoicing and return order processing Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met Support order processing tasks accurately and efficiently Support payment deductions from customers with appropriate back-up information to receive a repay for open invoices YOU MUST HAVE: 2+ years of professional experience in a customer-facing or customer support role Proven interpersonal (verbal & written) communication skills in a professional setting WE VALUE: Proficiency with SAP and/or other computer software programs An ability to learn quickly The ability to work with urgency while maintaining a high degree of accuracy The ability to work independently as well as within a team-oriented environment A commitment to discovering ways to improve service WHAT'S IN IT FOR YOU: The opportunity to be trained on, and support both internal and external Resideo customers Medical, Dental, Vision, and 401k participation from Day 1 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3 Company paid holidays each year Four weeks of parental leave without using vacation time Employee discounts on company products and other retail/service providers #LI-YC2 #LI-HYBRID Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Responsibilities

Serve as the primary customer contact for assigned accounts and ensure customer needs are met. Support order processing tasks and assist other associates with administrative duties.