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Customer Service Associate at Job&Talent powered by Multitempo
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Social Media, Community Management, Digital Customer Service, Written Communication, Attention to Detail, Judgement, Calm Under Pressure, Social Management Tools, Customer Support Tools, Empathy, Issue Resolution, Brand Trust, Monitoring, Collaboration

Industry

Non-profit Organization Management

Description
We are seeking a dependable and customer-focused Customer Service Associate (Social Media) to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience. This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust. RESPONSIBILITIES Respond to customer comments and direct messages across social media platforms in a timely, professional manner. Provide clear, empathetic support for account, payment, verification, and general service-related inquiries. Monitor social channels for urgent issues, complaints, or misinformation, and escalate as needed. Triage and prioritise incoming queries based on urgency, impact, and potential risk. Maintain brand-safe, compliance-aware communication at all times. Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses. REQUIREMENTS Previous experience in social media, community management, or digital customer service. Strong written English communication skills. Preferably with experience supporting US-based or global brands preferred. High attention to detail, strong judgement, and ability to remain calm under pressure. Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.
Responsibilities
The Customer Service Associate will respond to customer inquiries and comments on social media platforms in a timely and professional manner. They will also monitor social channels for urgent issues and collaborate with various teams to ensure consistent communication.