Customer Service Associate at Kimball Midwest

Prairie Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Multitasking, Microsoft Outlook, Microsoft Excel, Microsoft AX, Professional Communication, Call Tracking, Time Tracking, Conflict Resolution

Industry

Wholesale

Description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities * Responsible for providing excellent customer service for sales reps, customer, and internal staff * Adhere to company scripts, policies and quality standards. * Ability to handle high call volume and multitask * Provide accurate information regarding products, services, policies and procedures. * Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary * Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management * Performs monthly call tracking * Performs quarterly time tracking * Responds same day to all voicemails, emails, and Teams messages received within working hours Qualifications * High school diploma or GED * Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.) * The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form * Previous call center, customer service experience is preferred * The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions * The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role * The successful completion of a ninety (90) day orientation period Additional Information This role is Monday- Friday with the hours of 9:00am-5:30pm. ***This role is onsite. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify.

Responsibilities

Provide excellent customer service to sales representatives and customers while adhering to company scripts and quality standards. Handle high call volumes, perform order entry, and resolve customer issues efficiently.