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Customer Service Associate - L1 (Order Management) at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

27 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Data Processing, SAP, Microsoft Excel, Microsoft Word, Microsoft Outlook, Communication, Attention To Detail, Problem Solving, B2B System Management, Claim Processing

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Follow up customer calls Respond to customer’s email inquiries in a timely manner Process orders, forms, and claims Provide product and service information to customers Manage and update customer databases Data processing and maintaining accurate Customer and Material Master Data Management of B2B system updates and processing uploads Research required information using available resources Manage and resolve customer complaints Qualifications 1 year of customer service associate experience Excellent in speaking and writing (English) Attention to details and accuracy Good interpersonal skills & ability to work with diverse environment Team Player Amenable to work in a morning shift Present a positive attitude & accept constructive feedback Client oriented Knowledge in SAP system is a plus Basic to advance MS application skills (Excel, Word, Outlook) Amenable to work onsite and to start asap Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The associate will manage customer inquiries via phone and email while processing orders, claims, and maintaining accurate database records. They are also responsible for managing B2B system updates and resolving customer complaints.