JOB OVERVIEW

We are looking for a proactive and professional Customer Service Advisor to join our growing team. In this role, you will be supporting both our B2C and B2B customers, acting as the first point of contact across multiple channels including phone, email, and live chat. You will play a vital role in ensuring a smooth customer experience, handling enquiries, placing orders, resolving issues, and maintaining strong relationships with our clients.
This role is about more than just answering queries, you’ll also use your product knowledge to give practical and creative color advice, recommend finishes, and guide customers towards the best solutions for their spaces and projects.

REQUIREMENTS

• Previous customer service experience (B2C or B2B) preferred
• Strong communication skills with the ability to give clear product and design-related advice
• An eye for detail and good judgement when advising on colours and finishes
• Confident using IT systems including Microsoft Office and CRM platforms
• Problem-solving skills and the ability to manage multiple queries across channels
• Positive, proactive attitude and strong team player
  Job Type: Full-time
  Pay: Up to $62,000.00 per year

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Work Location: In perso

• Act as the first point of contact for all customer enquiries across phone, email, and live chat
• Support both retail and business clients with a professional and tailored approach
• Provide accurate product knowledge, color, and finish advice, helping customers choose the right solution for their projects.
• Process orders, returns, and account updates with attention to detail
• Manage complaints and escalations effectively, ensuring positive outcomes
• Build and maintain strong relationships with B2B accounts to support long-term partnerships
• Accurately record customer interactions using our CRM system
• Collaborate with sales, operations, and logistics teams to ensure smooth service delivery
• Contribute to continuous improvement in the customer journey