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Customer Service Associate at North American Specialty Laminations LLC
Osseo, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Interaction Management, Order Processing, Internal Coordination, Communication Skills, Materials Understanding, Production Workflows, Liaison, Purchase Order Entry, Inquiry Resolution, Quoting, Status Communication, File Maintenance, Reporting, Technology Utilization, Attention To Detail, Multitasking

Industry

Wholesale Building Materials

Description
Description NASL is seeking a Customer Care Representative who is proactive and service oriented. This role is responsible for managing customer interactions, processing orders, and coordinating with internal teams to ensure a smooth and timely delivery of custom products. The ideal candidate has strong communication skills and a solid understanding of materials and production workflows as well as the ability to work as a liaison between internal and external customers. Responsibilities: Ensure accurate and timely customer purchase orders entry. Receive and address customer inquiries and/or concerns in a pleasant manner. Assist Regional Account Managers in creating and providing quotes per company standards and customer requests in an efficient and timely manner. Proactively communicate status of customer orders. Maintain organized and up-to-date customer files. Gather information and develop reports for internal and/or external use. Utilize technology to increase efficiencies. May perform other duties as assigned. Requirements Education, Skills & Experience High School Degree or equivalent. Experience working under moderate supervision. Strong interpersonal communication skills, both written and verbal. Willingness to learn and accommodate changes in all processes. Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM software or ERP systems (e.g., SAP, Salesforce) a plus. Must be able to successfully learn to work in Excel. Ability to manage multiple projects simultaneously. Strong communication skills, attention to detail and the ability to multitask in a fast-paced environment. Ability to uphold company Core Values of Integrity, Solutions, Service and Quality as part of the NASL Team.
Responsibilities
This role involves managing customer interactions, accurately entering purchase orders, and addressing inquiries in a pleasant manner. The representative will also assist in creating quotes and proactively communicating the status of customer orders to ensure timely delivery of custom products.