Customer Service Associate (Part-Time) at Wright's Dairy Farm

North Smithfield, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

18.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, POS Operations, Cash Handling, Inventory Rotation, Upselling, Communication Skills, Organization, G Suite, Order Management, Food Safety Compliance

Industry

Dairy Product Manufacturing

Description

Customer Service Associate (Part-Time) On-site I North Smithfield, RI I $16-$18 per hr. plus tips The Customer Service Associate is responsible for providing exceptional service at the pastry counter, ensuring customers are informed about product details, availability, and pricing. This role involves taking orders, processing payments, maintaining product displays, rotating inventory, answering phones, and keeping the store area clean. The associate will also assist with packaging and managing the register while supporting a positive team culture. Essential Duties and Responsibilities: The essential functions include, but are not limited to, the following: Customer Interaction * Provide prompt, friendly, and efficient service to customers. * Demonstrate superior customer service and a positive attitude to both customers and team members. * Maintain in-depth knowledge of product names, descriptions, prices, and availability to assist customers effectively. * Upsell and recommend additional products to enhance customer experience while maintaining efficient service. * Take accurate orders, ensuring clarity and attention to detail for customer satisfaction. * Understand and manage all aspects of order pickups as assigned Register and Payment Handling * Process sales transactions accurately, including handling cash, card payments, and providing correct change. * Balance the register drawer at the end of each shift. * Learn and effectively use the POS system to manage orders and transactions. Product Maintenance and Display * Ensure product displays are full, organized, and visually appealing to attract customers. * Follow standard operating procedures for product rotation to ensure freshness and compliance with company guidelines. Telephone and Workstation * Answer phone calls professionally, transferring them to the appropriate team member or department as needed. * Keep the workspace and customer service area clean, organized, and in compliance with health codes. Health and Safety Compliance * Comply with all health code regulations related to food service and customer safety. * Follow all relevant safety protocols to ensure a clean and safe work environment. Competencies: * Exceptional customer service skills with a focus on making the customer feel valued. * Self-motivated with a strong sense of initiative. * Reliable and dependable in all aspects of work, ensuring tasks are completed efficiently. * Team-oriented, willing to support colleagues to get the job done. * Strong oral and written communication skills to engage with customers and team members. * Excellent organizational skills are demonstrated through maintaining a clean and efficient workspace. * Adherence to the company dress code and maintaining an acceptable personal appearance. * Proficiency in computer systems, including G Suite and POS operations. Supervisory Responsibilities: None Travel: No Travel is required for this position. Qualifications: * A high school diploma, GED, or relevant experience is preferred but not required. * Previous retail or customer service experience is preferred but not required. * Flexibility to work weekdays, weekends, and holidays as required. Position Information, Physical Demands, and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made. * Regularly required to stand and walk for extended periods (up to 8–10 hours per shift). * Frequently use hands and arms to handle, reach, grasp, lift, carry, push, or pull objects and products. * Perform repetitive motions such as grasping, twisting, scooping, packaging, or operating a point-of-sale system. * Occasionally required to bend, kneel, crouch, stoop, climb, or reach above shoulder height to access storage areas or product displays. * Frequently lift or move items up to 40 pounds independently and occasionally up to 75 pounds with assistance, using proper lifting techniques or team lifts. * Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Must be able to hear and speak clearly to communicate effectively with customers, team members, and leadership in a moderate to high noise environment. * Work is primarily performed in a retail food service environment, including front-of-house, back-of-house, and cooler areas. * Exposure to temperature variations ranging from cold coolers (as low as 34°F) to warm bakery environments (up to 85°F). * Possible exposure to airborne particles such as flour, sugar, peanuts, and other potential allergens. * May encounter wet or slippery floors; non-slip footwear and situational awareness are required at all times. * Fast-paced, team-oriented environment requiring multitasking, attention to detail, and adherence to all safety and sanitation protocols. * Must follow all food safety, sanitation, and workplace safety procedures as outlined in company policy and safety guidelines. * Use of personal protective equipment (PPE) such as gloves, aprons, and non-slip footwear is required when appropriate. * This position requires on-site attendance due to the customer-facing and operational nature of the role Wright’s Dairy Farm & Bakery is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace. We operate a drug-free environment and adhere to ADA regulations as applicable.

Responsibilities

Provide exceptional service at the pastry counter by taking accurate orders and processing payments. Maintain product displays, manage inventory rotation, and ensure the store area remains clean and compliant with health codes.