The Customer Service Associate position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

• Provides timely and accurate information to incoming customer order status.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the accounting department to resolve disputed credit items.
• Works closely with Quality to provide timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Accurately complete all required paperwork in a timely manner
• Communicate with other departments as necessary
• Keep work areas clean and organized
• Adhere to all company rules and policies
• Performs other related duties as assigned by supervisor
  

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