Customer Service Associate at Playtech

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Language Skills, English Language Skills, Computer Literacy, Communication Skills, Multi-Tasking, Teamwork, Knowledge Sharing, Customer Support

Industry

Software Development

Description

Company Description About Playtech Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? Playtech Managed Services’ Customer Service team is looking for a communicative and proactive Dutch-speaking associate. Job Description Your influential mission. You will... Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support. Handle queries of existing customers via chat, e-mail, and/or phone calls, Use a professional and friendly approach in assisting with queries. Be empowered to resolve any customer issue. Follow our company's procedures and keep up with the standards. Meet predetermined personal and team targets. Qualifications Components for success. You... Have high-level verbal and written Dutch skills. Are fluent in English. Demonstrate advanced computer literacy. Possess excellent communication and multi-tasking abilities. Embrace teamwork, knowledge-sharing, and a supportive team environment. Present a strong commitment to achieving the team’s goals and targets. Have the flexibility to work shifts to accommodate both your personal and professional commitments. You'll get extra points for... Having experience in customer support or client-facing roles. Additional Information Thrive in a culture that values... Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances. Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. Celebrating life events with additional bonuses such as newlywed, and baby bonuses. PLAYTECH MANAGED SERVICES Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Responsibilities

You will help deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support. This includes handling queries via chat, email, and phone calls while resolving customer issues and meeting team targets.