Customer Service Associate (Roadside Assistance) - Level 1 I Pioneer Accoun at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Service, Problem-Solving, Computer Proficiency, Software Systems, Calmness Under Pressure, Dispatch Experience, Call Center Experience

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Core responsibilities Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers. Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery. Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks. Billing and payments: Calculate charges, process payments, and handle billing inquiries. US Account Qualifications Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Proficiency with computers and various software systems. Ability to remain calm and efficient in a fast-paced environment. Experience in customer service, dispatch, or a call center is often preferred. Amenable to work on night shift, holidays and working on-site. Fresh Graduates are welcome to apply! Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam Check out the rewards waiting for you: ✅ Clothing Allowance ✅ Laundry Allowance ✅ Rice Allowance ✅ 20% Night Differential ✅ Day 1 HMO + 1 Free Dependent ✅ Insurance Coverage (Life & Accident) ✅ Vacation Leave Credits ✅ Sick Leave Credits ✅ Performance Bonus Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The core responsibilities include managing customer interactions related to roadside assistance, processing service requests, and coordinating with service providers. Additionally, the role involves administrative support, billing, and payment processing.