Customer Service Associate (Roadside Assistance) - Level 1 I Pioneer Accoun at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Customer Service, Problem-Solving, Computer Proficiency, Software Systems Proficiency, Calmness, Efficiency, Roadside Assistance Knowledge, Coordination, Dispatch

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description The Call Center Associate position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards. General Job Responsibilities: Provides excellent customer service over the phone to vehicle owners according to customer package. Assists customers located in the North America and Latin America Region. Provides support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc. Coordinates with service providers applicable solution to customer’s request. Offers multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc. Exhibits high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc. Perform other functions related to the position. Qualifications Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Proficiency with computers and various software systems. Ability to remain calm and efficient in a fast-paced environment. Experience in customer service, dispatch, or a call center is often preferred. Amenable to work on night shift, holidays and working on-site. Fresh Graduates are welcome to apply! Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam Check out the rewards waiting for you: ✅ Clothing Allowance ✅ Laundry Allowance ✅ Rice Allowance ✅ 20% Night Differential ✅ Day 1 HMO + 1 Free Dependent ✅ Insurance Coverage (Life & Accident) ✅ Vacation Leave Credits ✅ Sick Leave Credits ✅ Performance Bonus Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The Call Center Associate is responsible for answering incoming calls and delivering excellent customer service to the client, adhering strictly to program guidelines and call center standards. This includes providing support for roadside assistance issues like flat tires or overheating, coordinating tow trucks, and offering solutions such as Uber or hotel accommodations.