Customer Service Associate at Sona Pharmacy

Arden, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Communication, Cashier, Inventory Management, Attention To Detail, HIPAA Confidentiality, Problem Solving, Organization, Empathy, Optimism, Curiosity, Drive To Improve

Industry

Wellness and Fitness Services

Description

Description We Are Looking For A Customer Service Associate for our Sona Compounding team who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing! Responsibilities The person in this role provides concierge-level patient care and customer service. You will spend time in both the compounding pharmacy (upstairs) and the retail pickup area (downstairs) of Sona Compounding. The day-to-day responsibilities of the role include, but are not limited to: Assisting clients on the phone, via text-messaging, and in person at the in-store pickup location with prescriptions, over-the-counter (OTC) medications, and special orders Organizing pickups, deliveries, and shipments, and resolving pending issues Assisting with inventory and out-of-date management of OTC items Flexible participation in all aspects of the fulfillment process as needed Providing exceptional customer service by assisting patients with inquiries and referring them to a pharmacist when necessary Ensuring the register balances after cash, check, and credit transactions Maintaining a clean and organized workstation, stocking retail items, performing daily inventory maintenance, and keeping the pharmacy neat and organized Ensuring up-to-date patient information is on file and maintaining HIPAA patient confidentiality To thrive in this role... You are someone who has four key emotional skills that can't be taught: Optimism Curiosity to Learn Drive to Improve Empathy We believe that these qualities are innate, while technical skills can be taught. Requirements What will you need to succeed? Willingness to go above and beyond Exceptional customer service skills Cashier's experience in a community pharmacy preferred Attention to detail and ability to work in a fast-paced environment Excellent communication skills Understanding of over-the-counter products and pharmacy operations We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. Could you be that "someone"? Our mission can only happen when we hire the right people. Perks: Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment. Competitive compensation and 401k plan with company match Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options Company-paid life and AD&D insurance Direct Primary Care program offering local, personalized care for you and your family Wellness program with discounted gym memberships and an employee assistance program Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays Paid volunteer days to support the community We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. Could you be that "someone"? Our mission can only happen when we hire the right people. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

Responsibilities

This role involves providing concierge-level patient care and customer service across both the compounding pharmacy and retail pickup areas, handling inquiries related to prescriptions, OTC medications, and special orders. Key duties include managing pickups, deliveries, shipments, assisting with inventory, and ensuring accurate cash and credit transactions at the register.